Privacy Policy

What We Collect

We only collect data we actually need to run the casino properly, meet legal obligations, and provide you with services. That includes:

When You Sign Up:

  • Name
  • Date of birth
  • Email address
  • Phone number
  • Residential address

When You Play:

  • Login activity
  • Game history
  • Deposit and withdrawal info
  • Device/browser information
  • IP address and location

When Required by Law:

  • Proof of ID (passport, driver’s license)
  • Proof of address (utility bill, bank statement)
  • Payment method verification (e.g., a screenshot of your PayPal or card)

We also keep records of our interactions with you — chats, emails, and call logs — to resolve disputes or comply with licensing obligations.

Why We Use Your Data

We use your data to:

  • Set up and manage your account
  • Process deposits and withdrawals
  • Prevent fraud and money laundering
  • Comply with legal and regulatory requirements
  • Monitor gameplay for responsible gambling
  • Provide customer support
  • Send service-related communications (like bonus updates or account notices)

We might also use anonymized data for internal analytics — for example, to understand how players use the site or which games are popular.

We won’t use your data for profiling or auto-decision making that impacts you without a person reviewing it.

Who We Share It With

We don’t sell your data. But we do share it with certain trusted partners who help us run the casino. This includes:

  • Payment providers (to process your transactions)
  • Identity verification services (for KYC checks)
  • Game providers (when you load a game)
  • Fraud prevention services (to meet anti-money laundering rules)
  • Regulatory bodies, like the UKGC (if they ask)

Everyone we work with is under a strict confidentiality agreement. If we ever need to transfer data outside the UK or EU, we make sure it’s protected under legally approved safeguards (like Standard Contractual Clauses).

Marketing

We’ll only send you marketing messages if you’ve agreed to it.

If you’re subscribed, we might send you emails or texts about promotions, bonuses, or updates. You can change your preferences or unsubscribe at any time from your account settings or by clicking the link in any email.

We don’t spam. And we don’t pass your contact details to third parties for their marketing.

Cookies

Yeah, we use cookies. Not the chocolate chip kind — the small files that help our website work properly and remember your settings.

What We Use Cookies For:

  • Keeping you logged in
  • Saving language or display preferences
  • Tracking gameplay for bonus eligibility
  • Measuring site performance (via tools like Google Analytics)

You can manage your cookie settings in your browser or through our cookie banner when you first visit the site. Disabling cookies might affect how parts of the site work.

How Long We Keep Data

We hold on to your personal data only for as long as we’re legally required to — usually up to seven years after you close your account. Some data (like game logs or identity documents) may need to be stored longer if required by regulators.

When we no longer need it, we delete it securely or anonymize it for analysis.

Your Rights

Under UK and EU data protection law, you’ve got rights. These include:

  • Access: You can ask for a copy of your personal data
  • Correction: You can fix inaccuracies
  • Erasure: You can ask us to delete your data (unless we’re legally required to keep it)
  • Restriction: You can pause the use of your data
  • Objection: You can object to processing for marketing or certain other uses
  • Portability: You can ask for your data in a format you can take elsewhere

Data Security

We store your data on secure servers behind firewalls, use encryption where needed, and limit access to authorized staff only.

We also monitor for suspicious activity and keep logs to detect potential security threats. Still, no online system is 100% bulletproof — if we ever have a serious breach that affects your data, we’ll let you know as required by law.

Changes to This Policy

We may update this Privacy Policy occasionally, especially if laws change or we add new features to the site. If anything important changes, we’ll notify you in advance (usually by email or a banner on the site).